PRIVACY POLICY:
- Commitment to Privacy
1.1 We prioritize the protection of our website visitors’ privacy. This policy explains how we manage and use your personal information.
1.2 By using our website, you consent to our use of cookies as outlined in this policy. - Collection of Personal Information
2.1 We may collect and use the following types of personal information:
(a) Information about your device and website usage, such as IP address, location, browser details, referral source, visit duration, and navigation paths.
(b) Details you provide during website registration, including your email address.
(c) Profile information, such as your name, profile picture, gender, birth date, relationship status, interests, education, and employment details.
(d) Subscription information for email notifications or newsletters, including your name and email address.
(e) Data generated during your use of our website services, such as usage patterns and frequency.
(f) Transactional information, including your name, address, phone number, email, and payment details.
(g) Content you post on our website, including username, profile picture, and posts.
(h) Communications sent to or through our website.
(i) Any additional personal information you choose to share.
2.2 If you provide us with another person’s personal information, you must have their consent to do so.
- Use of Personal Information
3.1 Personal information collected through our website will be used for purposes detailed in this policy.
3.2 We may use your information to:
(a) Manage and maintain our website and business.
(b) Customize your experience on our website.
(c) Enable access to our services.
(d) Deliver goods and services you purchase.
(e) Send statements, invoices, payment reminders, and process payments.
(f) Communicate important non-marketing information.
(g) Send requested notifications or newsletters.
(h) Provide marketing communications, with your prior consent.
(i) Offer aggregated, non-identifiable user statistics to third parties.
(j) Address inquiries and complaints.
(k) Ensure website security and fraud prevention.
(l) Verify compliance with website terms and conditions.
3.3 If you submit content for publication, we will use it according to your license agreement.
3.4 Privacy settings can be adjusted to control your information’s visibility.
3.5 We will not share your information with third parties for direct marketing without your consent.
3.6 Financial transactions are handled by designated payment providers. We will share necessary information to process payments and address related issues. - Disclosure of Personal Information
4.1 Personal information may be shared with our employees, officers, agents, suppliers, or subcontractors as needed.
4.2 We may disclose information to our group companies when necessary.
4.3 Information may also be disclosed:
(a) To comply with legal obligations.
(b) During legal proceedings.
(c) To protect our legal rights and prevent fraud.
(d) To a purchaser of our business or assets.
(e) When required by a competent authority.
4.4 Except as specified, we will not share personal information with third parties. - International Data Transfers
5.1 Information may be stored and processed across countries where we operate.
5.2 Data may be transferred to countries without equivalent data protection laws.
5.3 Information you publish on our website may be globally accessible via the internet.
5.4 You consent to these international transfers of personal information. - Retention of Personal Information
6.1 Personal information will be retained only as necessary for the purposes outlined.
6.2 Documents containing personal data will be retained:
(a) To comply with legal requirements.
(b) For potential legal proceedings.
(c) To protect our legal rights. - Security of Personal Information
7.1 We take reasonable precautions to prevent data loss, misuse, or alteration.
7.2 Data is stored on secure servers protected by firewalls and passwords.
7.3 Financial transactions are encrypted for security.
7.4 We cannot guarantee the security of data transmitted over the internet.
7.5 You are responsible for keeping your account password confidential. - Amendments
8.1 We may update this policy periodically by publishing a revised version.
8.2 Please review this page occasionally for changes.
8.3 Significant changes may be communicated via email or website notifications. - Your Rights
9.1 You may request a copy of your personal information, subject to verification and a processing fee.
9.2 We may withhold information as permitted by law.
9.3 You can opt out of marketing communications at any time.
9.4 Consent for marketing will either be requested in advance or provided with an opt-out option. - Third-Party Websites
10.1 Our website may link to third-party websites.
10.2 We are not responsible for the privacy practices of these websites. - Updating Your Information
11.1 Notify us if any personal information we hold needs to be updated or corrected. - Cookies
12.1 Our website uses cookies to enhance user experience.
12.2 Cookies are files stored by your browser to track activity and preferences.
12.3 We use both session and persistent cookies.
12.4 Cookies do not store identifiable information but may link to personal data stored elsewhere.
12.5 Blocking cookies may affect website functionality.
12.6 Instructions for managing cookies vary by browser; consult your browser’s help section for details. - Contact Us
13.1 You can contact us:
(a) By post, using our published address.
(b) Through our website contact form.
(c) By phone, using the number on our website.
(d) By email, using the address provided on our website.
REFUND POLICY:
Commitment to Transparency and Fairness
At Rekommerce, we value the trust our clients place in us and strive to deliver the highest standards of service. Our refund policy reflects our commitment to transparency, fairness, and customer satisfaction, built on over five years of successful service history.
Refund Terms and Conditions
Amazon’s Decision-Making Authority
We acknowledge that Amazon retains the final authority to permanently suspend or delay account reinstatement if it considers your business operations a risk to its platform. To assure the reliability of our services, we offer a refund guarantee ranging between 50% and 100%, determined after a comprehensive case assessment and prior to accepting the case.
Appeal Process and Refund Option
Our process includes up to 15 appeals to reinstate your account. In the unlikely event that these efforts are unsuccessful, you may opt for a refund guarantee of 50% to 100%, depending on the case assessment made before we accepted your case. This refund covers administrative costs incurred by our team. However, most clients choose to continue working with us until successful account reinstatement is achieved.
Conditions for Refund Eligibility
The refund guarantee is applicable only if your account remains deactivated after payment. If your account is reactivated for any reason following payment, the refund policy will no longer apply.
Client-Initiated Appeals
If you submit your own appeal while we are actively working on your case and your account is reactivated as a result, you will not be eligible for a refund. This ensures alignment and avoids conflicts in our collaborative process.
Change of Mind or Dissatisfaction
We provide a refund guarantee between 50% and 100%, assessed before we agree to take on your case, in situations where you may change your mind or feel our processes are not meeting your expectations. Our proven methods have successfully processed over 100,000 appeals in the past five years. However, certain limitations may prevent us from offering specific refunds due to the nature of our work.
Supplier Verification Requirements
If Amazon requests verification through a future supplier invoice, you may still qualify for a refund guarantee between 50% and 100%, as determined by the case assessment conducted before we accepted your case.
Additional Information
For any questions or clarification regarding our refund policy, please feel free to contact us. We deeply appreciate your confidence in our services and remain dedicated to assisting you with your account reinstatement needs.