The Challenge: A seller’s account went into reverification when attempting to list a branded product. Amazon requested identity reverification and proof of payment method. After 3 months of unsuccessful attempts to reinstate the account, the seller reached out to us for help.
The Solution: We conducted a thorough review of the submitted documents and identified discrepancies between the account information and the documentation. The root cause was the submission of inconsistent documents.
After careful document rectification and aligning everything with Amazon’s guidelines, we submitted a comprehensive appeal with accurate information.
The Result: Alhamdulillah, the account was reinstated within 48 hours of submission!
Key Takeaways to Avoid Reverification Issues:
- ✓ Ensure your name spelling is consistent across ALL documents
- ✓ Match your Seller Central address exactly with your official documents
- ✓ Use bank statements on official letterhead only
- ✓ Never submit edited or altered documents – this can lead to serious complications
If you’re struggling with Amazon suspensions or want to protect your account, DM us today and we’ll help you get back on track!